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Orders

ORDERS

  • Orders are processed on Monday - Friday, excluding weekends and holidays. All orders received on weekdays after 1pm EST, on weekends or holidays will begin processing the following business day. All orders placed will be processed and shipped out within 1-2 business days. Orders placed after 12pm on Friday will not ship until the next Monday. 

  • We know how important your order is, so we aim to fulfill it as quickly as possible. We cannot guarantee that we will be able to cancel your order once it has been processed. Please email us as soon as possible at care@byviktorija.com with your order number and we will do our best to make it happen. 

SHIPPING

  • We offer free standard shipping on all orders over $150 in the U.S. We have the following shipping options available in the U.S. 

    • Standard - Delivery in 3 to 6 Business Days via UPS 

    • Priority - Delivery in 2 to 3 Business Days via UPS 

    • Express - Delivery in 1 to 3 Business Days via UPS 

    • International - Delivery in 3 to 8 Business Days via DHL 

    Please allow up to 1-2 business days for processing before orders ship from our fulfillment center 

RETURNS

    • Please email care@byviktorija.com to initiate a return. 

    • You can make a return on full priced merchandise within 15 days of receiving your order for a refund or store credit. Products marked Final Sale cannot be returned. 

    • Please note that all eligible returns must be new, unused, and with the original tags still attached. 

    • Refunds will be issued to the original method of payment only (including prepaid credit cards) or for store credit at your discretion; store credit will be issued in the case of gift returns. 

    • Items purchased in-store can be returned online or in store. 

    • Please note a $10 restocking fee will be deducted from your refund for mailed returns. If you prefer to exchange your order or, the restocking fee will be waived. 

    • Returns by mail are subject to a return shipping fee, which will be deducted from your refund. 

  • Please include your order number and your request to return or exchange in your email to care@byviktorija.com. A return shipping label will be emailed to you. 

    Damaged items due to poor packing on return shipping is not the responsibility of By Viktorija. 

  • International returns are accepted. Return shipping and reverse duties are the responsibility of the customer. 

  • Orders are processed on Monday - Friday, excluding weekends and holidays. All orders received on weekdays after 1pm EST, on weekends or holidays will begin processing the following business day. All orders placed will be processed and shipped out within 1-2 business days. Orders placed after 12pm on Friday will not ship until the next Monday. 

  • We know how important your order is, so we aim to fulfill it as quickly as possible. We cannot guarantee that we will be able to cancel your order once it has been processed. Please email us as soon as possible at support@byviktorija.com with your order number and we will do our best to make it happen. 

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